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Thank you for visiting Online Casino US. Below are
the most frequent questions we receive. The answers are designed
to help make playing at any of the Casinos we recommend as
easy as possible. If you require any additional information,
please do not hesitate to contact the Casino's Customer
Service Team via email or call them - toll free.
Questions
How safe and secure is my information with
the casino?
Our casino software uses 128-bit Secure Socket Layer (SSL)
Digital Encryption to protect the details of your credit
card transactions on the Internet. This is the Internet
security standard demanded by major financial institutions
for online transactions. If you are uncomfortable including
your credit card numbers in any e-mail correspondence, you
always have the option of telephoning your details the appropriate
Customer Service Team
- toll free.
All the Casinos we recommend are firmly committed
to keeping your information private. Please read our Privacy
Statement for details about our security measures.
How do I get started?
To start playing at any of the casinos you will need a copy
of the FREE casino software installed on your computer.
If you do not yet have a copy the casino software, please
download it by clicking on the 'Install Now' button on this
page.
Once you have downloaded, click on the Casino icon
(normally saved to your desktop) to start playing. A 'Lite"
version of the software includes a basic pack of games that
allows you to start playing online immediately. You then
have the option to add more games.
When you want to play: connect to the Internet; run the
casino software from your computer and log in to the casino
software with your unique Account Number and Password. Click
on the casino game of your choice and use your available
credits to place your bets and add to your winnings. Buy
more credits to play for real money or deposit more free
credits on your Guest Account when necessary.
How do I get my Log in and password?
Whether you play at an Online Casino for cash with
a Real Money Account or for free with a Guest Account, you
will always need to connect to our casino server through
the Internet. When you have successfully downloaded the
software and saved it on your PC, click on the Casino
icon, which is normally saved to your desktop. You
will be prompted to complete a registration form and choose
your own password. You will subsequently be provided with
your account number. Keep this in a safe place, as you will
need it every time you wish to play at the casino.
If you forget your Account Number or Password, please contact
the appropriate Customer Service
Team who can look up your Account Number from our
database and reset your password, so that you can gain access
to your personal account.
You can change your password at any stage through the Options
section on the start-up screen of the Casino software.
Can I open a Real Money
Account or play for free as a Guest?
The choice is yours! You can open a Real Money Account,
where you play with real money, or a Guest Account, where
you play with free credits, or both. During the installation
process you will receive a prompt asking you what type of
account (Real Money Account or Guest Account) you wish to
open. Click on the applicable choice and follow the simple
instructions. Please remember to keep your password and
account number in a safe place.
If you want to buy credits, you will be required to deposit
money into your Real Money Account. For more information
on how to deposit money into your Real Money Account, Click
Here.
All the casino software uses 128-bit Secure Socket Layer
(SSL) Digital Encryption to protect the details of your
transactions on the Internet. This is the Internet security
standard, as demanded by major financial institutions, for
online transactions. If you are uncomfortable including
your credit card numbers in any e-mail correspondence you
always have the option to telephone your details through
to the Customer Service Team
- toll free.
How many accounts may I have?
You may only have one Real Money Account per household.
Please note that all promotions are available only once
per person, family, household address, e-mail address, credit
card number, and environments where computers are shared
(university, fraternity, school, public library, workplace,
etc). You may only have one Guest Account per person. You
may have both a Real Money Account and a Guest Account.
Which credit cards may I use?
An Online Casino will accept all valid VISA and MASTER
cards. Our casino software uses 128-bit Secure Socket Layer
(SSL) Digital Encryption to protect the details of your
credit card transactions over the Internet. This is the
Internet security standard, as demanded by major financial
institutions, for online transactions. If you are uncomfortable
including your credit card numbers in any e-mail correspondence
you always have the option to telephone (toll free) your
details through to our Customer
Service Team.
Is it legal for me to gamble online?
Play at an Online Casino is usually only to persons
older than 21 years of age, or the legal age of the majority
in their jurisdiction, whichever is greater. Minors may
not, under any circumstances, play at this online casino.
All play by any ineligible person will be voided, including
any winnings accruing to that person. We reserve the right
to request proof of age at any stage in order to enforce
the prohibition of casino play by minors. Casino play at
this online casino is available only to persons resident
in jurisdictions where such participation is legal and not
prohibited.
What age do I need to be to play at the casino?
Play at an online casino is usually available only to persons
older than 21 years of age, or the legal age of the majority
in their jurisdiction, whichever is greater.
How do I contact the Casino?
To contact any of the online casinos we recommend,
contact the 24/7 Customer
Service Team. Calls from the United States, Canada
and United Kingdom are toll-free. The local time at our
Support Desk is GMT + 2 hours. When requesting a return
call from the Casino please include your own time zone so
we can return your call at a convenient time for you. Contact
our Customer Service Team.
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